We ship all orders in Finland by Finnish Post home delivery. Letter-size shipments will be shipped straight to your mailbox. For larger shipments, Posti will call you to arrange the delivery time that suits you. The delivery time in larger cities is by 21:00 (weekdays), in other areas by 14:00 or 17:00 (weekdays)
Delivery time is usually 3-6 business days.
You can follow your order here.
We believe you will be satisfied with your order - our products are high quality and we try to be honest and open with our product descriptions. If, for some reason, you are not happy with the product, you can return it for free in 14 days from receiving the order. The returned product has to be in original condition and not used. Customer will pay the shipping cost of return.
Returns in Finland
Returns outside Finland
Please contact our customer service at info@punainennorsu.com, and we'll take it from there.
Damaged product
If the product is damaged during shipping, please take photos of the damaged product and send the images and additional info to our customer service at info@punainennorsu.com. In this way we are able to make the reclamation on your behalf faster. Please keep the damaged packaging. We will replace the damaged item.
Wrong or defective product
We are human people, and sometimes we make mistakes. If we send you the wrong or defective product, please contact our customer service as soon as possible. We'll replace the product right away.
Other issues
Please contact our customer service in all questions, we are happy to help!